Skip the "Coming Soon" Page

in by Dmitry 7 comments

The purpose of the "Coming Soon" page is obvious: collect interest from potential users of your product to notify them once you launch. It's almost a given that the primary goal of the "Coming Soon" page for most people is to collect as many emails as possible. Some 14K+ people signed on Hipster's viral sign up page without knowing what the service was about. It's only natural to believe that a large number of emails collected means that the product will succeed.

Joel Gascoigne, an entrepreneur with several startups under his belt, has recently challenged this strategy:

There is a big flaw with this strategy. At the very least, we are putting more focus on the number of emails rather than on whether any of the people whose emails we've got will actually use our product.

Joel brings up a great point: founders talk about the number of emails they collect on their signup pages all the time but it's rare to hear them mention how many of those folks give them valuable feedback about the product or become customers. The real question becomes: How can I make sure the folks that signup on my "Coming Soon" page would convert over to become my customers?

Joel makes an interesting proposition: Get rid of "Coming Soon" page all together, instead put up a landing page for your product launch. Instead of saying "Coming soon" change the copy of the page to talk about your product and why people would want to use it. You might add a demo of the concept or some use cases of your product. The people who poke around enough to learn about your product and decide to click the sign up button are the ones that are truly interested in the product. These people see that your product exists and are genuinely interested to try it. These are the same folks who would be happy to discuss you product idea further to validate that it would solve a real problem for them.

We have tried a similar give them a taste approach with out own apps and have seen a much greater quality of signups come through as a result. Certainly worth checking out.

7 comments

Peter Boersma says

It's getting very meta at the moment. "Coming soon page" service provider LaunchRock has a "coming soon" page: http://launchrock.com/


Steve says

So, it's a bad idea since two guys say it's a bad idea? A little bit of data would help here given the firmness of the recommendation.


Stephen Cox says

I tell ya, everything repeats itself.

I can remember discussing way back in 1998 how "coming coon" and "Welcome" pages were bad ideas. I think it was Jakob Nielsen or maybe Joe Clark, (both "usability" experts back in the day when I gave a shit) who said we shouldn't use either.

Personally I think both are useless. "Welcome"? Well, I'm already here. ;) And "coming soon"? I don't care until you get here.


Joel Gascoigne says

Thanks for sharing my thoughts and adding your own here Dmitry. I've noticed the landing pages you've been putting up and I've been very impressed. I'm fascinated by how many awesome products you guys keep building, and we're big fans at Buffer of what you're doing. My co-founder Leo actually recently included you in his guest post on SixRevisions :)

@Peter I agree it's all getting very meta. That said, I think these kinds of startups which aim to be the "plumbing" of startups are generally a good thing. We're reaching a great time where many of the aspects of a startup are done well by other great people focusing just on each area. Anything that lets us stay focused on the core thing we're trying to solve is a good thing in my view.

@Steve I'm with you totally here. These kinds of arguments and recommendations should really be backed with data. I'm not so interested in deeply analysing things as I'm more keen to get on with things, but I can share my own anecdotal data on this. In the launch phase of the startup before my current one, I used a "coming soon" page. I collected around 600 emails before the launch and I made the mistake of having pretty much zero conversations with the people who gave me their email. The startup gained some traction in the 1.5 years I spent on it, but never really took off and I never made a penny from it (admittedly other factors involved than just the "coming soon" page, but I believe it encouraged us to focus on the wrong things from a very early stage). With my current startup, I used this method instead, and gained only 120 emails, but I had my first paying customer after 4 days of the product being ready. I believe this "landing page" instead of "coming soon" page method can help us gain the emails of people truly interested and also help us focus, through conversations, on determining whether we are building something people want. That way, by the time we have something people can use, it is more likely to actually be useful.

@Stephen Absolutely. I think Mark Twain said "History doesn't repeat itself, but it does rhyme."


Dmitry (ZURB) says

@Joel - Thanks for the note! Love your blog, keep writing! :) Did not know that Leo was your co-founder, a big thanks to him for covering us in his article on SixRevisions.

@Peter @Steve - agreed, good points. As Joel points out this is simply a recommendation to improve the quality of your signups and potentially improve conversion. You never truly know unless you try it yourself. It's very easy to massage the data into an idea.

@Steve - right on! Agreed. :)


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